SEATTLE,
July 21 /PRNewswire-FirstCall/ -- Passengers on Alaska Airlines
and Horizon Air can now receive up-to-the-minute flight information via e-mail
or text message for their entire flight itinerary, including segments on other
airlines. The new Trip Alert System is the first airline notification solution
to be powered by the FlightStats(TM) Itinerary Monitoring platform and lets
customers set up a single profile once for all future travel.
Customers who have booked a trip at alaskaair.com or with an Alaska
Airlines/Horizon Air reservations call center or ticket counter since June 25,
2008, receive an e-mail inviting them to create a profile. The profile
specifies the traveler's preferences for receiving e-mail alerts to a desktop
PC, PDA or mobile phone.
Once a customer registers, the system automatically monitors all future
trips and sends scheduled pre-trip updates as well as real-time alerts
regarding delays, gate changes and cancellations. The system also sends useful
connection messages advising the customer of the status and gate of arriving
and departing flights so they know their actual connection time.
"Thanks to FlightStats' sophisticated solution, we are now able to put
proactive and relevant flight-status information directly into our customers'
hands as they get close to departure," said Steve Jarvis, Alaska Airlines'
vice president of marketing, sales and customer experience. "By providing
detailed information on a passenger's entire trip -- even when one of their
segments is on a different airline -- we're enhancing customer convenience and
the overall travel experience."
The first phase of Alaska Airlines' Trip Alerts System is available now
for direct bookings. It currently excludes bookings through travel agencies
and other airlines, as well as direct bookings on Alaska Airlines Vacations,
EasyBiz and group travel. Alaska Airlines is planning future enhancements to
provide this greater functionality for customers.
"With their new messaging solution, Alaska continues to expand customer
service features that make travel easier," said Conducive Technology CEO Jeff
Kennedy. "Alaska has always done a great job with customer service, but now
with the industry's best mobile-alerts solution, Alaska Airlines just keeps
getting better."
FlightStats is an airline, airport and travel information service provided
by Conducive Technology Corp. The company is also a leading supplier of air
travel information services to travel agencies, logistics professionals,
airlines, airports and industry analysts. More information is available on
Conducive Technology's Web site at http://www.flightstats.com
Alaska Airlines and sister carrier Horizon Air together serve 95 cities
through an expansive network in Alaska, the Lower 48, Hawaii, Canada and
Mexico. For reservations, visit alaskaair.com. For more news and information,
visit the Alaska Airlines/Horizon Air Newsroom at alaskaair.com/newsroom.
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