 |
| Delta Air Lines flight attendant using the new Guest Service Tool application. Photo: Delta Air Lines |
[Avionics Today 08-26-2015] Delta Air Lines has launched a new handheld tablet application for flight attendants, which aims to provide key information on passengers on board a flight and enable a deeper level of personalization. The Guest Service Tool app allows Delta’s flight attendants to identify passenger names, address disruptions in customer travel in real time, and access other customer service information while in flight.
With the Guest Service Tool, flight attendants will have a better sense of the customers traveling on board, be able to recognize high-value customers and better serve those on board who may need extra assistance or attention, according to a press release from Delta. As the tool evolves, they’ll also be able to proactively provide customers with the status of down-line flights and connecting gate information.
Moreover, beginning Sept. 1, the 500-page, 5-pound on board manual containing safety and service materials will be loaded on to Delta flight crew tablet devices, saving 55 tons of paper annually and reducing the airline’s carbon footprint by 1,800 metric tons annually.